Terms and conditions

Terms and conditions

Dentalinstituttet ApS 
Agertoften 1
5550 Langeskov
Danmark
CVR no. 39940396
Tel., +45 30 71 60 81.

ORDER AND PAYMENT
www.dentalinstituttet.dk is open 24 hours a day, and you can therefore always shop. However, it can happen in very rare cases that we close the store due to maintenance. You can only make purchases when the store is open and available.

To shop at www.dentalinstituttet.dk, you must be 18 years of age and in possession of a valid payment card that we accept. You can also shop on behalf of a dental clinic and receive an invoice for your purchase, as long as you are authorized to make the purchase on behalf of the dental clinic. If you are not yet 18 years old, you can still buy goods if you have obtained the consent of your guardian or otherwise have the legal right to enter into the purchase.

These sales and delivery conditions apply to the purchase of goods at www.dentalinstituttet.dk for delivery in Denmark, but not Greenland and the Faroe Islands, unless otherwise expressly agreed.

We reserve the right for typing errors and out-of-stock items.

RECEPTION
When you have ordered an item from us, you will receive a receipt for our receipt of your order. However, a binding purchase agreement has only been entered into when you have received an invoice from us. This is attached to the email you receive that the item has been shipped. Furthermore, it will also be sent with the order when it is packed. The enclosed invoice in the package must be attached if the item is to be returned.

14 DAY RIGHT OF WITHDRAWAL
Some goods are not covered by the right of withdrawal, or you may lose your right of withdrawal, including books where the plastic packaging is broken. Or goods which, for reasons of hygiene, are not suitable for return and where the seal has been broken - your right of withdrawal is void here.

The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday. In the case of several different items ordered in one order but delivered individually, or an item delivered in several lots, the period runs from the receipt of the last item or lot.

IMPORTANT: We expect you to send the goods as soon as possible.

RETURN
If you regret the purchase, the goods must be returned to:

Dentalinstituttet ApS 
Agertoften 1
5550 Langeskov
​​​​​​​Danmark
Phone + 45 30 71 60 81

ATTENTION! When returning, you should ensure that the goods are securely wrapped. You are responsible for the package/goods yourself until we receive it/them. Therefore, save the postal receipt as well as any track and trace number.

RETURN PACKAGES MUST BE SENT BY DELIVERY
You choose which freight/packing company you want to use in connection with the return of your item. (Possibly GLS, Post Nord, DOA etc.) We simply recommend that you send your return package as an insured package, so that you have the option of using "Track and Trace" if there should be a delay or non-delivery of the package .

We do not accept return mail sent to a post office or parcel box. In such cases, it must be expected that the package will return to the sender, after which it must be sent again (with redistribution). All expenses in such situations are borne by the sender. Alternatively, return packages can be delivered to our physical address.

RETURNS TO PHYSICAL ADDRESS
An item purchased on the webshop can also be returned to the physical address. Remember to bring your order confirmation. See address above.

DOCUMENTATION FOR YOUR PURCHASE AND RETURN SPECIFICATIONS
You must enclose a copy of the order confirmation or other documentation for your purchase.

If you have any questions, you can contact our customer service by email info@dentalinstituttet.dk or by calling +45 30 71 60 81 (Monday - Friday 08.00-16.00)

REFUND
When we receive the item, we check it and you will be reimbursed the amount you paid to us at the time of purchase. The amount is always returned to the same means of payment with which you paid for the purchase. Do you have e.g. paid by card, the purchase amount is returned to the payment card you used for the purchase. According to the consumer rule, the amount must be repaid before 14 days have passed from the receipt of the goods, however we endeavor to repay the money immediately after receiving the return item(s).

NOTE: You may lose your purchase amount, in whole or in part. This happens if the item's value has deteriorated because:
You have actually put the product into use if the sticker label has been removed in whole or in part, or if it is missing it has been damaged while you were responsible for it you have handled the product in a way other than was necessary for you to determine the nature of the goods , properties and the way in which they work, you have not followed the restrictions in the right of withdrawal that result from sealing, product type, etc.

If you have used the product beyond what is necessary to be able to ascertain the product's nature, characteristics and the way it functions, we reserve the right, after a concrete assessment in each case, to reduce the refund or to waive the refund entirely . You are therefore only liable for any deterioration in the value of the goods, which is due to handling other than what is necessary to determine the nature of the goods, their properties and the way they function. The packaging/wrapping of the item must be treated with care - otherwise the item may be devalued.

CLAIM - IF THERE IS SOMETHING WRONG WITH THE ITEM
Your purchase of covered by the Sales Act, including the defect rules. This means that you can either get a defective item repaired, exchanged, your money back or a discount, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.

YOU MUST CONTACT US WITHIN "REASONABLE TIME"
You must advertise within a "reasonable time" after you have discovered the lack of the item. We recommend that you advertise as soon as possible. You can advertise by contacting us via email to info@dentalinstituttet.dk or by phone on +45 30 71 60 81

Depending on the specific situation, you will receive further instructions.
The item must be sent to (however, customer service must be contacted first):

Dentalinstituttet ApS 
Agertoften 1
5550 Langeskov
​​​​​​​Danmark

IN THE CASE OF A JUSTIFIED COMPLAINT, WE WILL REFUND REASONABLE SHIPPING COSTS
If the complaint is justified, we will of course reimburse your reasonable shipping costs for sending the item back to us. Otherwise, you must cover all transport costs yourself, including our shipping costs for returning the item after examination.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. You are responsible for the package/goods yourself until we receive them. Therefore, save the postal receipt incl. information about freight costs and any track and trace number.

Note! We do not receive packages sent by cash on delivery or similar, or which must be picked up at the post office. However, you are welcome to submit your complaint case to us at the address

PURCHASE OF COURSES
If desired, a course can be canceled up to 5 weeks before, free of charge. If canceled 2-5 weeks before, 50% of the course price will be refunded. If canceled less than 2 weeks before, unfortunately we cannot refund the course fee, as we are liable for costs at this time.

However, the course place can be allocated to another participant at no cost.

Any cancellation must be done via e-mail to info@dentalinstituttet.dk

PERSONAL DATA
To be able to shop at www.dentalinstituttet.dk, you must provide at least:
1. Name
2. Address
3. Email address

The above data will be stored with information about which goods you have purchased for 5 years from the end of the financial year to which the information relates, cf. section 10 of the Accounting Act, after which the information will be deleted.

Information is not passed on or sold to third parties, unless this happens in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation will take place in accordance with the personal data legislation in force at any time.

As a customer, you have the opportunity to gain insight into our registration of data about you, and you can object to a registration in accordance with the rules on this in the Act on the Processing of Personal Data and inquiries in connection with this should be directed to the Dental Institute via e-mail info@dentalinstituttet .dk.

COOKIES
By using www.dentalinstituttet.dk, you accept that we can use cookies. A cookie is a small data file that we put on your computer in order to keep track of what happens during your visit and to be able to recognize the computer. A cookie is not a program and does not contain viruses.

CHOICE OF LAW AND JURISDICTION
Purchases of goods at www.dentalinstituttet.dk are subject to Danish law. Any dispute is settled by the ordinary Danish courts.
 

CUSTOMS AND VAT
If you order from an EU country, Danish VAT is paid, but no customs duty according to the rules on the free movement of goods. Goods sent from dentalinstituttet.dk cannot be sent as a gift to countries outside the EU, in an attempt to avoid local customs and taxes.

If, on the other hand, you order from a country outside the EU, local taxes and duties may be imposed for which we cannot be held responsible, but in return Danish VAT is deducted. If this is the case, you will be contacted by the shipping company. Please be aware that this may delay the shipment quite a bit, as the goods are held back in customs. From there it is your responsibility to contact the shipping company and pay the additional costs incurred.

ACCESS OF COMPLAINTS
You are of course always welcome to contact our Customer Service if you have complaints about a product you have purchased from us. Our Customer Service can be contacted both by telephone, per email and per regular mail. You can find the contact information for our Customer Service under 'contact us' on the front page.

You can also submit a complaint about a product you have bought from us to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk.

You can also use the EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. You can submit the complaint at the following link: http://ec.europa.eu/odr. When submitting a complaint, you must state our e-mail address info@dentalinstituttet.dk.

If we cannot reach a joint solution through the Center for Complaint Resolution, you have access to complain to the Consumer Complaints Board.

Follow the link to file an online complaint with the Consumer Complaints Board: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx Security

The security at dentalinstituttet.dk is top notch. All communication between our payment system and the cardholder takes place, so only NETS has access to your data.

Neither we at the Dental Institute nor third parties have the opportunity to see the data that is exchanged during your purchase. At dentalinstituttet.dk, your personal contact details are 100% confidential and we guarantee that no one else can access them.

PERSONAL DATA POLICY 
We only collect personal data in cases where this would be relevant for us, and we will only collect personal data if it is relevant for your activity at the Dental Institute store and www.dentalinstituttet.dk.

When collecting, processing and using your personal data, we always comply with all relevant legal provisions.

We will only keep your personal data for as long as we are either under a legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.

If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services.

We can obtain information such as name, email address, postal address, delivery address (if different from postal address), telephone number and payment information.

www.dentalinstituttet.dk collects and processes your personal data when you do the following:

• Makes a purchase of our products both at www.dentalinstituttet.dk
• Creates a customer account
• Sign up for our newsletter
• Review our website
• Send us questions, complaints or feedback
• Competitions, events and the like.

THE DATA CONTROLLER
The data controller for the collection, processing and use of your personal data at www.dentalinstituttet.dk is:

Dentalinstituttet ApS 
Agertoften 1
5550 Langeskov
​​​​​​​Danmark
CVR: 39940396

Contact person: Sisse Wellejus Hansen, 30 71 60 81, Mail: sisse@dentalinstituttet.dk

BASIS AND PURPOSE OF PROCESSING
We collect your general contact information such as name and address in order to deliver the product you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.

When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement. Please note that this should not be confused with the fact that you can actively choose your browser to store your payment information.

If you have given us your consent to this during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If processing of personal data is based on your consent, you have the right to revoke consent at any time.

If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.

Your information (except your e-mail address, if you have consented to its processing for the purpose of receiving offers) will be deleted when the data is no longer seen as being useful. This can e.g. be when the deadline for advertising an item has been exceeded.

OTHER RECIPIENTS OF PERSONAL INFORMATION 
We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

If you have ordered delivery, the information about your name, address, telephone number and e-mail address will be handed over to our shipping company, currently GLS for the purpose of delivery of your purchases.

If you choose to review our website, your name and email address will be transferred to the review page.

We have our webshop and payment system through DanDomain A/S, which acts as our data processor, as well as Bewise, which is the data processor in our customer club at www.dentalinstituttet.dk. All personal data that you provide on our website will be stored confidentially and securely in the DanDomains and Bewise data centers respectively.

We have entered into written data processing agreements with our data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.

YOUR RIGHTS 
As the registered person, you have a number of rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:

• To access and correct/change your personal data
• To have personal data deleted

You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to our e-mail address info@dentalinstituttet.dk